Commonly Asked Questions

 

1.  What Is An Enrollment Center?

2. 
How Do We Become An Enrollment Center?

3. 
How Can We Quit Being An Enrollment Center?

4. 
How Long Do We Have To Remain An Enrollment Center?

5. 
How Do We Get More Hoosier Healthwise Applications?

6.  Why Should Members Call Or Visit  A Hoosier Healthwise BA To Select A PMP When They Are Only Applying?

7. 
I Think An Individual Is Eligible When He/She Was Told He/She Wasn't, Who Should He/She Contact?

 


1. 
What Is An Enrollment Center?

An Enrollment Center is a community agency or business that has been equipped with the materials and training to assist people in applying for Hoosier Healthwise. Enrollment Centers are one of the three ways in which a person can apply for Hoosier Healthwise, the other two being at a Division of Family Resources or by completing a mail-in-application. Enrollment Center personnel offer help in completing the application and basic information on the Hoosier Healthwise Health Care Program. Once the application has been completed, it is then forwarded to the Division of Family Children Office where the eligibility is determined.
 


 


2. 
How Do We Become An Enrollment Center?

In order to become an Enrollment Center for the Hoosier Healthwise Program, please contact your local Division of Family Resources.

DFR Locator
 


 


3. 
How Can We Quit Being An Enrollment Center?

In order to discontinue Enrollment Center functions within your organization, please contact your local Division of Family Resources.

DFR Locator
 


 


4. 
How Long Do We Have To Remain An Enrollment Center?

There are no time restrictions placed on Enrollment Centers. Each Enrollment Center must sign a new Memorandum of Agreement each year in order to remain active, but can quit at anytime.
 


 


5. 
How Do We Get More Hoosier Healthwise Applications?
 

In order to receive additional Hoosier Healthwise Applications and supplement sheets, you can contact your local Division of Family Resources Office or you can order them from the Distribution Center.  Draft a letter (on your agency stationery) to the Forms Distribution Center at the following address:

Department of Administration
Forms Distribution Center
6400 E. 30th St.
Indianapolis, IN 46219
(317) 591-5228

Make sure you include in the letter:

      * The number of applications you are ordering (in quantities of 100).

    
 * The form number:
               Hoosier Healthwise (purple) application form (English) - State Form 43202
               Hoosier Healthwise (purple) application form (Spanish) - State Form 48974

      * The name of a contact person in your agency and phone number in  case the distribution center
         needs to contact you.

     
* If you need to contact the Distribution Center, the number is  (317) 591-5228. 
 


 


6. 
Why Should We Have Members Call Or Visit Their Hoosier Healthwise BA To Select A Primary Medical Provider (PMP) When They Are Only Applying?

It is imperative that all individuals that are applying for Hoosier Healthwise contact their local Benefit Advocate or 1-800-889-9949 to speak with a Benefit Advocate to select their Primary Medical Provider (PMP). This selection will prevent the member from being auto-assigned to a PMP that they do not wish to see if and when they are determined eligible for Hoosier Healthwise.
 


 


7. 
I Think An Individual Is Eligible When He/She Was Told He/She Wasn't, Who Should He/She Contact?

The Division of Family Resources receives all of the completed applications and eligibility is determined there. If a person does not agree with the decision, he or she should talk with his or her case worker in order to determine the reason he or she was denied coverage and for information on the appeals process. Everyone has the right to appeal an eligibility decision and the caseworker can inform him or her on the proper process.